Intelligent Services
Les " Intelligent Services ", ou services intelligents, sont construits sur les composants à haute valeur ajoutée des différents Cloud avec une approche " serverless ". Ces services répondent aux besoins du business qui demandent de rendre votre organisation plus performante et plus compétitive, et ce, grâce à une meilleur récolte, compréhension et interprétation de vos données et/ou en rendant tout simplement vos processus plus intelligents !
Les équipes de TDJ sont à votre service, d'une part, pour vous accompagner dans la récolte, le traitement et l'interprétation de vos données, et d'autre part, pour améliorer et robotiser vos processus de type " Contact Center ".
IoT
TDJ deploys and/or integrates your IoT components in the different cloud-native IoT services.
The IoT technologies currently supported by TDJ are the different Microsoft Azure components, such as IoT Hub, IoT Edge, Azure Stream Analytics, etc.
On this basis, TDJ generates alarms, alerts or dashboards. The data may also be interpreted by our BI services.
BI
Collecting, consolidating, integrating, understanding and interpreting data from several data sources and then presenting them in the form or a dynamic report or dashboards.
Thanks to Microsoft’s native components such as SQL Server, Event Hub, Stream Analytics and Power BI, TDJ enables you to better monitor or understand your data and improve your business processes.
Intelligent Service Desk / Hotline
To make your Service Desk or your Call Centre more efficient, more automated, TDJ has developed a range of high value-added services based on Amazon components, such as AWS Connect (customer call centre), API Gateway (creation of personalised API), Amazon Poly (transformation of text into realistic words), etc.
TDJ assists you in preparing a roadmap to cut costs and improve the performance and quality of your Call Centre.